Shipping
The Pilot Wives Club subscription box is available to ship worldwide. US shipping is $10, Canadian shipping is $20 and other regions outside of the US and Canada is $40. The subscription box ships on January 15, March 15, May 15, July 15, September 15, and November 15.
We offer US domestic shipping of in-stock shop products with a flat rate of $6.99. Sales over $75 ship free (does not apply to the subscription box). Orders are shipped within 3 days.
You will receive a shipment confirmation via email with tracking information. If your package doesn’t arrive as expected or is damaged please email us at julie@pilotwivesclub.com within 48 hours.
Returns
We have a 30-day return policy for shop products (excluding the Pilot Wives Club subscription box and the Pilot Gift Box), which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at julie@pilotwivesclub.com, we’ll provide instructs on where to send your package. Items sent back to us without first requesting a return will not be accepted. Unless the items was damaged, defective or the wrong item was sent, the customer will be responsible for shipping charges and a credit will be issued for the purchase price of the returned item, not including shipping.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
The bi-monthly subscription box is not refundable, however if you have and problems or concerns please reach out so that we can make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
